How can I cancel my order?

In the event you wish to cancel your order, please contact us. If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse. Only once the package has returned to our warehouse, will we be able to process the cancellation.

Can I change my order?

Once an order is submitted, we are unable to change the ordered products or the quantity selected. In this situation, we suggest you to contact us and cancel the incorrect order. Thereafter, we recommend you to place a new order on our website, with the correct item(s), at your own convenience.

Can I change my delivery address?

If you wish to make a change in your delivery address, please contact us and we will do our best to assist you in this matter. In the event we are unable to process the address change directly on our system, usually, because the package has already been shipped, we will need to contact our courier to make any modifications to the delivery address. Kindly observe, this process will delay the delivery time; Fleur De Lis Watch is not responsible for any delay in delivery due to an address change request by the customer.

How do I track my order?

Within 1-2 business days of placing your order, after it has been scanned at a DHL Sorting Facility, you will receive an e-mail from DHL containing your package’s tracking information. To track your package, simply use the tracking number provided on DHL’ official website.

I have received the wrong product/size - what do I do?

If you receive your package, and it is not as you ordered, please contact us immediately. We will do everything we can to correct our mistake as promptly as possible.

I haven't received my package yet - what do I do?

If you have received your DHL Tracking Number, we urge you to directly contact your local DHL Office; DHL will have more accurate information on the status of the delivery. If you have not received your DHL Tracking Number, please contact us and we will look into this for you, immediately.

Why haven't I received an order confirmation by email?

If an order was submitted, verified, and processed successfully, you should have received an automated order confirmation via e-mail. If you have not received an order confirmation sent via e-mail, we recommend you to contact us so we may investigate this for you. It is possible that your order was unsuccessful. Additionally, it could also be possible that the e-mail address submitted by you was incorrect.