ORDER & DELIVERY

30-days free return To be eligible for 30-days free return, product and package must be in unused, undamaged condition; The product can be returned at the purchased store; To return by post, please contact us through our website and customer is responsible for return’s delivery fee. 2-year warranty includes 12-month faulty replacement Within 12 months of purchasing our product, if there is any manufacturing defect, not damage by usage, we will replace the product free of charge; You can obtain the free 12-month faulty replacement at the purchased store or by contacting us through our website; After 12 months of purchasing our product, please contact us directly through our website for any warranty and repair inquiry; This warranty covers material and manufacturing defects concerning the watch, strap and movement. It does not cover damage caused through misuse/physical force, or normal wear and tear; Your warranty will be rendered void if any attempts are made to repair or modify your timepiece without prior consent from us; If you have an issue with your timepiece, please contact us first to discuss the issue.

The Fleur De Lis Watch Warranty does not cover: Defects and damages due to loss, theft, fire, water, or a natural disaster; Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken crystal/glass, etc.), or accidents; Failure or damage caused by unjustifiable repair or modification; Esthetical changes, defects, and damages due to normal wear and tear and aging (e.g. minor scratches on the case and/or crystal, alteration of the watchband and peeling of the plating, etc.); Battery, wristband, crown, or crystal/glass; Watches where the serial number is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.

For the Quartz movement: Please set the time to 12:00 sharp and check that the crown is pushed in completely against the watch case; Wait 15 minutes to see if the minute hand has moved. For the Automatic movement: Check that the crown is pushed in completely against the watch case; Just use the crown (fully pushed in) to wind it a few times, even if the movement is automatic, and it should restart without any problem. If this does not resolve the issue, kindly contact us and we will be happy to assist you.

The water resistance of a Fleur De Lis Watch timepiece is 5ATM. We recommend that you avoid all contact with water. Avoid wearing the watch when showering, bathing, swimming, diving, or any activity where it is exposed directly to water. The watch is resistant to everyday use and light rain.

All Fleur De Lis Watch timepieces use Swiss Automatic or Quartz movements.

Your watch’s battery depends upon usage. Theoretically it will last for two to three years, but if you are wearing a mechanical or quartz chronograph model, its product life will be shorter if the chronograph is frequently used.

Shaking a Fleur De Lis Watch with Swiss automatic movement is not recommended. Just use the crown to wind it a few times, even if the movement is automatic, and it should restart without any problem.

Depending on the model, our timepieces have various different types of date change. For example, the automatic enjoys a jumping date mechanism that changes at midnight (+/- 15 minutes). Quartz calendar watches see the date change at midnight (+/- 30 minutes). For date watches, may we remind you that as a general rule, no adjustments should be made between 8.30 p.m. and 3.30 a.m.

To ensure that your watches enjoy a long life, they must be cared for and serviced regularly. The care you give your watch ensures that it will continue to meet your high expectations throughout the years. For automatic watch: Winding your watch movement manually We recommend that you wind your watch every day in order to supply the movement with the power it requires to run effectively over the following 24 hours. We recommend doing this even if you do not wear it every day. You can tell that your watch is fully wound as soon as you feel resistance within the crown. Please note that you must not try to wind your watch beyond this point of resistance, since this may cause the motor spring to snap. For automatic watch: How are automatic watches wound? We recommend that you wear your watch every day, so that the movements of your wrist can wind your watch progressively as you go about your activities. If your watch stops, we recommend that you wind it up by turning the crown a few times to get the movement working again. Maintaining leather watch straps in optimal condition Leather is a delicate and sensitive living material that requires particular care and attention. To preserve its qualities and conserve it for as long as possible, we recommend that you avoid the following situations: contact with water, exposure to excessive humidity, which may deform and discolor the material, prolonged exposure to sunlight, which may have a harmful effect on its color and quality, cosmetics and oily materials, which can stain the leather, which is a permeable material. Maintaining metal bracelets in optimal condition In order to keep your metal bracelet in the best possible condition, we recommend that you clean it every six months, if you wear your watch daily, in the following way: rub the bracelet with a supple brush soaked in soapy water. Then rinse it carefully in fresh water and dry it using a soft dry cloth. Do the same after swimming in seawater or a swimming pool. In addition, to reduce the effects of wear, we advise you to keep your watch fitted close to the wrist. Maintaining rubber watch straps in optimal condition In order to preserve your rubber strap in the best possible condition, we recommend that you avoid the following situations: contact with nail varnish, prolonged exposure to sunlight. Continual maintenance of a rubber strap is best ensured by cleaning it with soapy water. You may use a supple brush to ensure a perfect clean, and then rinse it carefully in freshwater and dry it using a soft dry cloth. You may use a supple brush to ensure a perfect clean, and then rinse it carefully in fresh water and dry it using a soft dry cloth.